Cancellation / Return Policies

Cosmetic Surgery Cancellation Policy

Fraxel:

In order to reserve a date for you procedure a 1/3 deposit is required. Full payment is due no later than 2 weeks prior to your procedure date.
Due to the high cost of materials and our inability to return them to the providing companies, full refunds will be made ONLY within 48 hours of SCHEDULING. For up to 6 months after the initial 48 hours, a refund will be granted MINUS the cost of materials and 20% service charge.  There will be no refunds of any kind after 6 months.
In the case of Fraxel Series, once the series has begun, there will be no refunds but credit may be applied for up to 6 months. After 6 months all credit will be forfeited.

Botox, Filler Injectables and Chemical Peel Cancellations:

A deposit will be returned only within 48 hours of being made. After this time NO refund at all will be granted.  Deposits may be applied as credit to other services/products for up to 6 months. After 6 month all credit will be forfeited.

Surgical Cancellations/Change Date:

In order to reserve a date/schedule a surgical procedure a deposit of at least 1/3 of the total procedure cost  must be make, $500 of which is non refundable. This deposit allows us to reserve Dr. Karen’s time, the OR, purchase necessary supplies, and arrange anesthesia if necessary on the date you have selected with the Facial Coordinator.  Full payment must be provided at your pre-op appointment approximately 2 weeks prior to your surgery. Cancellations after the two weeks prior to the surgery date, will result in a 50% (total cost of surgery, facility fee  and anesthesia) penalty plus cost of supplies purchased by Exclusively Faces for your procedure i.e. Implants. Cancellations 48 hours prior to surgery date will result in a 100% penalty. In order to reschedule your surgery, $750 will need to be collected prior to rescheduling.
In the event a deposit is made and surgery is not scheduled within SIX months, 100% of all money collected will be forfeited.

Consultation Appointment Policy:

Exclusively Faces Cosmetic Surgery and Medispa offer complimentary consultation. In order to reserve an appointment, a credit card guarantee needs to be given to our staff. A $150 penalty fee will be charged to the card ONLY in the event that appointment is MISSED without rescheduling or cancelling 1 full day prior to said appointment. This policy helps us to be available for patients who want to be seen in a timely fashion.

Medispa Cancellation Policies

Obagi Returns: No Returns:

In the rare event of a significant allergic reaction seen and confirmed by our trained staff, Exclusively Faces will appeal to the manufacturer on your behalf. If and when Obagi replaces product to our office, credit will be granted. No Cash refunds will be granted, under any circumstances.

Facials/Massages:

There will be no refunds offered for Facials or Massage under any circumstances.
In the case of purchasing any spa package, partial credit will be given for 6 months only. After 6 months all credit will be forfeited.

Latisse:

In the rare event of a significant allergic reaction seen and confirmed by our trained staff, Exclusively Faces will appeal to the manufacturer on your behalf. If and when Obagi replaces product to our office, credit will be granted. No Cash refunds will be granted, under any circumstances.

Jane Iredale:

In the rare event of a significant allergic reaction seen and confirmed by our trained staff, Exclusively Faces will appeal to the manufacturer on your behalf. If and when Obagi replaces product to our office, credit will be granted. No Cash refunds will be granted, under any circumstances.

IPL:

In order to reserve a date for you procedure a 1/3 deposit is required. Full payment is due no later than 2 weeks prior to your procedure date.
Due to the high cost of materials and our inability to return them to the providing companies, full refunds will be made ONLY within 48 hours of SCHEDULING. For up to 6 months after the initial 48 hours, a refund will be granted MINUS the cost of materials and 20% service charge.  There will be no refunds of any kind after 6 months.
In the case of IPL Series, once the series has begun, there will be no refunds but credit may be applied for up to 6 months. After 6 months all credit will be forfeited.