Exclusively Faces Cosmetic Surgery and Medispa Return/Cancellation Policies
Fraxel/IPL:
In order to reserve your appointment with Dr. Karen a 1/3 deposit is required upon scheduling of the appointment. The remaining balance minus your 1/3 deposit is due no later than 2 weeks before your scheduled procedure. The reason for the deposit and full payment ahead of time is due to the high cost of materials and our inability to return them to the providing company. A full money refund is permitted within 48 hours of SCHEDULING the procedure. If a refund is requested up to 6 months after the initial 48 hours of scheduling the non received procedure, a refund will be granted MINUS cost of materials and 20% office service charge. There will be no money refunds of any kind after 6 months from the initial appointment scheduling. A credit on your account may be applied after 6 months on the remaining unused procedure(s) from the initial scheduling date to be used for other cosmetic products and/or services for up to 6 months. After 6 months from initial date of account credit, all account credits will be forfeited.
A non received procedure or package is not transferable to another individual. Each recommended treatment or package you purchase is individually designed to your specific needs.
All procedures exceeding $300.00 cannot be paid by check on the same day of receiving the treatment. Cash or major credit card is acceptable in this case. Care Credit cannot be used for payment unless receiving individual procedure that day. Care Credit cannot be used for payment of Fraxel/IPL packages.
If a return is requested on a received treatment for the remaining unused package treatments then the below example applies:
Patient received (1) treatment of Fraxel and decided they want to return the (3) unused remaining package treatments. Exclusively Faces Cosmetic Surgery and Medispa will charge full price of the (1) received treatment and provide an office credit for the non received (3) remaining treatments at the promotional discounted package price.
Botox, Restylane, Juvederm, Perlane, Radiesse and Chemical Peel:
A credit card is required upon initial scheduling to reserve your appointment with Dr. Karen. You may also stop by our office and place a deposit in the form of cash or check to secure your appointment. No appointment will be made with Dr. Karen unless a credit card on file and/or check is placed on hold. Your credit card and/or check placed on file will not be charged/cashed, unless you do not show for your scheduled appointment. In which case, you may be subject to a fee of $150.00 for failing your scheduled appointment time. If you reschedule another appointment with our office after the missed appointment and make it to your next appointment, then the charged amount will be credited to the product or service you are wishing to purchase.
A full money refund is permitted within 48 hours of SCHEDULING the non received procedure. No money refund from non received procedure after 6 months from the initial appointment scheduling is permitted. A credit on your account may be applied after 6 months from initial scheduling of the non received procedure will be applied as an account credit to be used for other cosmetic products and/or services for up to 6 months. After 6 months from initial date of account credit, all account credits will be forfeited. No money refunds and/or account credits will be granted for received procedure(s).
All procedures or products exceeding $300.00 cannot be paid by check on the same day of receiving the treatment and/or product. Cash or major credit card is acceptable in this case. Care Credit cannot be used for payment unless receiving individual procedure that day. Care credit cannot be used for packages.
OBAGI/iS Clinical Returns:
No exchanges or refunds. In the RARE event of a significant ALLERGIC reaction SEEN and CONFIRMED by our trained staff, Exclusively Faces Cosmetic Surgery and Medispa will appeal to the manufacturer on your behalf. If and when OBAGI or iS Clinical replaces product to our office, an account credit will be granted and can be used for other cosmetic products and/or services for up to 6 months. After 6 months from initial date of account credit, all account credits will be forfeited.
Facial Package/Treatment Packages:
A credit card is required upon initial scheduling to reserve your appointment. You may also stop by our office and place a deposit in the form of cash or check to secure your appointment. Your credit card and/or check placed on file will not be charged/cashed, unless you do not show for your scheduled appointment. In which case, you may be subject to a fee of $50.00 for failing your scheduled appointment time. If you reschedule another appointment with our office after the missed appointment and make it to your next appointment, then the charged amount will be credited to the product or service you are wishing to purchase.
No money refunds will be granted for facials/package(s). A credit may be applied to your account for non received package and can be used for other cosmetic products and/or services for up to 6 months. After 6 months from initial date of account credit, all account credits will be forfeited. No money refunds and/or account credits will be granted for received procedure(s).
No non received treatment or package is transferable to another individual. Each recommended treatment or package you purchase is individually designed to your specific needs. Care Credit cannot be used for payment of facial packages and/or any other treatment package.
Latisse:
No exchanges or refunds. In the RARE event of a significant ALLERGIC reaction SEEN and CONFIRMED by our trained staff, Exclusively Faces Cosmetic Surgery and Medispa will appeal to the manufacturer on your behalf. If and when Alergan replaces product to our office, an account credit will be granted and can be used for other cosmetic products and/or services for up to 6 months. After 6 months from initial date of account credit, all account credits will be forfeited.
Jane Iredale Cosmetics:
No exchanges or refunds. In the RARE event of a significant ALLERGIC reaction SEEN and CONFIRMED by our trained staff, Exclusively Faces Cosmetic Surgery and Medispa will appeal to the manufacturer on your behalf. If and when Jane Iredale replaces product to our office, an account credit will be granted and can be used for other cosmetic products and/or services for up to 6 months. After 6 months from initial date of account credit, all account credits will be forfeited.
Spray Tan:
*Spray Tanning Solutions and Cosmetics:
Spray Tanning Solutions and any other cosmetic (pre and post products) type products are non-returnable or refundable, please be sure you understand your purchase and are selecting the proper product for your skin type. We cannot guarantee results as all skin types and conditions can affect the outcome of the developed color. There are also many conditions that can affect the developed color. Examples: medications, women’s cycles, life changes (stress), skin preparation, client applied lotions, scrubs etc. ALL SALES are FINAL SALE no exchanges no returns no account credit.
Surgical Scheduling and/or Cancellation Rescheduling:
A credit card is required upon initial scheduling to reserve your appointment with Dr. Karen. You may also stop by our office and place a deposit in the form of cash or check to secure your appointment. No appointment will be made with Dr. Karen unless a credit card on file and/or check is placed on hold. Your credit card and/or check placed on file will not be charged/cashed, unless you do not show for your scheduled appointment. In which case, you may be subject to a fee of $150.00 for failing your scheduled appointment time. If you reschedule another appointment with our office after the missed appointment and make it to your next appointment, then the charged amount will be credited to the product or service you are wishing to purchase. In order to reserve a surgery date for a surgical procedure a 1/3 deposit of the total procedure is required. The deposit is nonrefundable. The deposit can be made in the form of cash, check or major credit card. We will not accept Care Credit for deposit on surgery. This deposit allows us to reserve Dr. Karen’s time, the OR, purchase necessary supplies, and arrange anesthesia if necessary, on the date you have selected. Full payment must be provided at your pre-op appointment, approximately 2 weeks prior to your surgery. We accept cash, check or major credit card.
Cancellations after 48 hours of scheduling the surgery will result in a 20% (total cost of surgery + anesthesia) penalty + cost of supplies purchased by Exclusively Faces for your procedure. Should you decide to reschedule your date, less than 2 weeks before surgery; a 3% administrative fee will be charged to you. If surgery is cancelled less than 2 weeks prior then 50% of the total cost is forfeited. If surgery is cancelled with less than 72 hours notice then the total cost is completely forfeited. In the event surgery is postponed by our office due to patient medical condition or weather related unforeseen circumstances every effort will be made to reschedule and accommodate the patient.
Cosmetic Consultation Appointment:
Exclusively Faces Cosmetic Surgery and MediSpa offer complimentary consultation. In order to reserve an appointment, a credit card guarantee needs to be given to our staff. A maximum $150.00 penalty fee will be charged to the card ONLY in the event that the appointment is MISSED without rescheduling or cancelling within a 24 Hour Notice period. If the appointment is rescheduled the maximum $150.00 fee will be credited at the time of your arrival to your rescheduled appointment. This policy helps us to be available for patients who want to be seen in a timely fashion.
Cancellation of Appointment Policy:
Cancellation of an Appointment
In order to be respectful of the wishes of other patients please be courteous and call the office promptly if you are unable to attend an appointment. This time will be reallocated to someone who would like treatment. This is how we can best serve the needs of all. If it is necessary to cancel your scheduled appointment we require that you give 24 Hour Notice. Appointments are in high demand, and your early cancellation will give another person the possibility to have access to our facility.
How to Cancel Your Appointment
To cancel appointments please call 540-667-3223.
Late Cancellations
Late cancellations will be considered as a “broken appointment/no show”.
Broken Appointment/No Show Policy
A “broken appointment/no show” is someone who misses an appointment without canceling within 24 Hours.
Broken Appointments/No-shows inconvenience those individuals who would like treatment in a timely manner. A failure to present at the time of a scheduled appointment will be recorded in the patients’ chart as a “broken appointment/no show”. A fee of $50.00 up to $150.00 for facials, hydra facials, microdermabrasion, chemical peel, IPL, Fraxel, Botox, Restylane, Perlane, Radiesse, surgery consultations, etc. , will be charged to the patient that failed the scheduled appointment.
